FFFX Client Success Manager

The FFFX Client Success Manager (CSM), under the direction of the FFFX General Manager, is responsible for interfacing with and facilitating the best possible client experience, maintaining the FFFX brand, and staying industry relevant.
High-level role includes, but is not limited to… Acting as the voice/face of the business Ideating with clients in terms of concept design and production vision Exploring and staying relevant with current marketing and industry trends Modeling and stewarding the business and the FFFX brand positively Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills and abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for interacting, interviewing, and consulting with current and prospected clients via email, telephone inquiries, and meetings to determine clients’ needs Responsible for servicing and expanding customer base through prospecting and networking at various events - Travels to competition sites, venues, and trade shows acting as the company’s representative, as defined by the General Manager (GM) Identifies events that could prove to be beneficial to the business Responsible for performing administrative tasks to manage project workflows Data and order entry, as needed Responsible for creating and submitting estimates for current and prospected clients Processing orders using predefined specification forms Consulting with clients giving recommended design direction Responsible for reviewing internal and external proofs to meet design notes and client expectations Acts as a Subject Matter Expert (SME) making recommendations on designs and project notes for CSM Responsible for developing and pitching new marketing campaigns to help grow target audiences Responsible for maintaining social media pages via campaigns and relevant content Stays involved with current social media and market trends If needed, manages social media pages during off hours to increase engagement Responsible for orchestrating and developing new products and services with the FFFX Team through brainstorming and collaborative efforts Maintains integral relationships with internal team members through trust, respect, and shared knowledge Remains logical and compassionate to other points of views, while exercising good judgment in the evaluation of new strategies Represents the company with a high level of professionalism and creativity As needed, assist with and coordinates video shoots establishing production guidelines relevant to marketing campaigns Other job duties, as assigned by the GM Additional Skills Needed to Support CSM Role Introductory level maintenance/updates to website Schedule regular emailer campaigns Further social media engagement (Facebook, Instagram, TikTok, etc.
) Continuing education on marketing and organizational practices (LinkedIn Learning, etc.
) POC for Sales Reps – Help increase their overall breadth and revenue Identify additional business opportunities Minimum Job Requirements: High School Diploma/GED preferred and/or three to six months experience; or an equivalent combination of education and experience.
Valid Driver’s License.
Up to 25% travel.
Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Routine & minimal visual requirements (reading with attention to detail, shapes, shadows, contrasts) Moderate and light lifting/carrying - up to 10lbs Occasional Heavy lifting/carrying- up to 50lbs Pushing Use of fingers Reaching above shoulder Both hands required or compensated by the use of acceptable prostheses Walking, standing Kneeling, repeated bending, climbing Peripheral vision & depth perception Minimal & routine hearing ability Occasional exposure to excessive heat, cold, humidity, dampness, and chilling Outside Working around machinery with moving parts Working around moving objects or vehicles Working irregular or protracted hours of work The noise level is usually moderate.