Position Summary
Manage the Children of Gettysburg,1863 Museum and Ticket to the Past – Unforgettable Journeys (a virtual reality experience) including year-round content delivery, scheduling docents and volunteers, budget planning, programming, merchandise, and membership sales.
To provide excellent guest service that generates an increased appreciation for Gettysburg and the Civil War while encouraging repeat visitation and increased revenue.
THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
• Work in a team atmosphere greeting museum visitor.
• Supervise COG & TTTP staff.
• Manage budget including budget development, tracking, and reporting.
• Maintain exhibit spaces at both locations.
• Sell tickets at COG & TTTP while providing excellent customer service.
• Assist guests in scheduling and planning their visit to enhance their experience.
• Develop and coordinate programming and event registrations at both locations including maintaining SOP’s and waivers for Living Historians
• Set up for programs and events (some holidays, evenings, and weekends)
• Coordinate with town-wide events such as the Battle Anniversary, Giving Spree, Christmas Festival, and Remembrance Day/Dedication Day.
• Assist in maintaining crowd control with school groups and large groups.
• Assist with afterhours programs and/or facility rental events.
• Manage docent volunteers during shift and at programming venues.
• Responsible for auditing deposits, counting of cash drawers at start & close of business and completing daily closeout sheet and prepare weekly deposits.
• Deliver deposit bag along with cash request form if change order is necessary to Finance (Pam Angell) at the MVC on Thursdays
• Responsible for monthly auditing of cash drawers and petty cash
• Responsible for restocking materials (logs, checklists, stationary, etc.
) at both locations
• Process Credit Card sales, handle cash & make change.
• Work closely with Sales & Marketing to assist with content for social media platforms.
• Develop familiarity with all the products we offer by attending scheduled staff workshops.
• Maintain backstock of daily logs.
• THE DESCRIPTION ABOVE REPRESENTS THE MOST SIGNIFICANT ESSENTIAL DUTIES OF THE JOB BUT DOES NOT EXCLUDE OTHERS
THE NON-ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Perform other related duties as requested.
EDUCATION/SPECIAL SKILLS/EXPERIENCE:
• Four-year degree in management or related field with several years’ experience in customer service and supervisory experience or equivalent combination.
• Educational background a plus
• Excellent customer service skills and interpersonal communication skills.
• Must be able to problem solve efficiently under duress and remain calm while providing excellent customer service.
• Ability to clearly communicate orally and in writing.
Problem solving ability.
Ability to multi-task.
Ability to remain calm under pressure.
• The position requires a criminal background check and child abuse clearances.
PHYSICAL/MENTAL CHARACTERISTICS OF THE POSITION AND ENVIRONMENTAL FACTORS OF THE WORKPLACE:
Ability to use office equipment.
Ability to lift, carry, sit, or stand etc.
, - 8 hours.
Ability to use a computer for entering and retrieving data.
Flexibility to work some holidays & some evenings plus at least one weekend per month
Job Type: Full-time
Pay: $40,000.
00 - $45,000.
00 per year
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