Hotel Front Desk Manager

*Job Title: Hotel Front Desk Manager* *Job Overview:* Are you a driven, dynamic problem-solver with a passion for hospitality? We are seeking an exceptional Hotel Front Desk Manager to lead our guest services team and create memorable experiences for our guests.
If you thrive in a fast-paced environment, possess exceptional leadership skills, and have a keen eye for detail, we invite you to join our team and elevate our guest service to new heights.
*Key Responsibilities:* * Lead and mentor a team of front desk associates, setting the standard for exceptional guest service through your guidance and example.
* Ensure smooth and efficient check-in and check-out processes, addressing guest inquiries, and resolving any issues with professionalism and poise.
* Collaborate with various departments to optimize guest experiences and uphold the highest standards of service quality.
* Manage reservations, room assignments, and special requests to guarantee personalized service for each guest.
* Oversee the maintenance of guest records, ensuring accuracy and confidentiality.
* Utilize your problem-solving skills to handle guest complaints, find swift resolutions, and turn challenges into opportunities to delight our guests.
* Monitor front desk operations and implement improvements to enhance efficiency and guest satisfaction.
* Prepare reports and communicate with management to provide insights on guest feedback, occupancy rates, and operational performance.
*Qualifications:* * Exceptional interpersonal and communication skills.
* Strong organizational abilities and attention to detail.
* Computer proficiency including Microsoft Office Suite.
Hotel Management software experience a plus.
* Ability to remain composed under pressure and handle difficult situations with grace.
* Demonstrated leadership and team-building capabilities.
* Flexibility to work shifts, including evenings, weekends, and holidays.
*Benefits:* * Competitive salary and performance-based bonuses.
* Comprehensive benefits package, including health and retirement plans.
* Opportunities for professional growth and development within a reputable hotel group.
* Discounted stays at affiliated hotels for you and your family.
* Access to training programs and workshops to enhance your hospitality expertise.
* A vibrant and collaborative work environment that values innovation and teamwork.
*Join Our Team:* If you're ready to take on a leadership role in a thriving hospitality environment, where every day brings new opportunities to create memorable guest experiences, we invite you to apply.
Bring your passion for hospitality and your dedication to exceptional service to our team, and together, let's set new standards of excellence.
Job Type: Full-time Pay: $16.
99 - $20.
46 per hour Benefits: * 401(k) * 401(k) matching * Employee discount * Flexible schedule * Health insurance * Paid time off Schedule: * 8 hour shift * Day shift * Evenings as needed * Evening shift * Holidays * Nights as needed * Weekends as needed Work setting: * In-person Ability to commute/relocate: * Gettysburg, PA 17325: Reliably commute or planning to relocate before starting work (Required) Application Question(s): * We would like our applicants to take a Culture Index Survey prior to interview- are you okay with that? Experience: * Hotel experience: 2 years (Preferred) Work Location: In person