*What You'll Do:*
* Plan, direct or coordinate the Gaming Operations in the Casino.
Interact with guests and manage the day to day operations of the gaming floor.
* Assist with the recruitment, selection, orientation, training and engagement of all personnel in the casino.
* Provide leadership to team and report any concerns to the Assistant General Manager.
* Counsel team members and answer any questions they may have on promotional events or policies and procedures.
* Resolve customer complaints in a timely and efficient manner.
* Ensure that all departmental personnel are aware and support all marketing and promotional activities.
* Supervise and maintain the integrity of all Table Games play.
* Understand and explain policies and rules of the games to Guests and Team members when necessary.
* Coordinate efforts with line level team members to ensure guests are having the best experience possible as well as following the rules.
* Assist the AGM with daily reporting and oversight of all areas of the gaming floor.
* Ongoing commitment to grow Customer base and Customer loyalty.
* Ensure work schedules are posted in line with Company policies and within budget.
* Work with facility and corporate management to attract and retain a significant customer base.
* Generate and cultivate relationships with guests.
* Promote Players Club Card membership, events and promotions and take specific steps to enlist guests with gaming worth based on play.
Achieve "sign-up" targets.
* Maintain regular direct contact with high worth customers and get to know their personal preferences.
* Manage and issue all "comps" such as match play, slot play, food and beverage offers pursuant to Internal Controls and comp matrix.
* Maintain all NPS and Mystery Shop data.
Achieve annual targets and use information to train and counsel Team Members.
* Performs all other duties as assigned.
*What You'll Need:*
* Bachelor’s Degree required.
At least 8 years of experience in the gaming industry, with evidence of increased responsibility over the course of career.
* Proven experience working in a wide variety of operations disciplines, including gaming operations, marketing operations, and customer service operations.
* Must be able to continuously identify and address customer and employee expectations.
* Must have excellent leadership, organizational and planning skills, exceptional analytical and decision-making skills, and strong communication skills.
* Must be able to work all shifts, and weekends/holidays as required.
* Must be able to communicate effectively in English, both verbally and through written communications.
Must be knowledgeable of all federal, state and local regulations.
Job Type: Full-time
Pay: From $70,000.
00 per year
Schedule:
* Day shift
* Evenings as needed
* Evening shift
* Extended hours
* Holidays
* Morning shift
* Night shift
* Overnight shift
* Rotating weekends
* Weekends as needed
Education:
* Bachelor's (Required)
Experience:
* Gaming Industry: 8 years (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)
Work Location: In person
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