· Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company.
Controls labor and expenses in all areas of operations.
Analyzes variances and initiates corrective actions.
Develops and implements creative strategies to increases revenue.
Increases group event sales, league development revenue through effective management of sales team, league developer and creates actionable and measurable deliverables
· Manages multiple departments effectively.
Manages the day-to-day operations of the facility.
Monitors center appearance and ensures problems are resolved expeditiously.
Schedules, plans and organizes work and communicates goals.
Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues.
Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company’s goals.
Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets.
· Supervises and directs regular training of all staff.
Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary.
Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards.
Hires, trains and supports bowling center management and center staff.
· Addresses center level HR and loss prevention issues by collaborating with the appropriate operations and support center staff.
Maintains an open door policy at all times and facilitates proper communication between all departments.
Fosters high staff morale and effective performance management.
· Achieves and maintains overall guest service goals.
Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction.
Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.
· Provides consistent and superior food & beverage experience.
· Ensures compliance with all applicable occupational, health and safety regulations and laws.
Creates an environment where safety comes first.
Oversees Safety Program and assures company’s safety policies are followed.
Ensures all alcoholic beverage servers are properly trained and that the center complies with local alcohol regulations.
· Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
Job Type: Full-time
Pay: $65,000.
00 - $70,000.
00 per year
Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Experience level:
* 5 years
Restaurant type:
* Fast casual restaurant
Shift:
* 10 hour shift
* 12 hour shift
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekends as needed
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
* Overnight Shift (Required)
Work Location: In person
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